Terms & Conditions
Damage to Resort Property
- The Resort reserves the right to charge guests for the cost of repairing any damage. Efforts will be made to fix the damage internally first to minimize costs for the guest.
Removal of Resort Property
- Guests will be charged for replacing any items taken from the premises without consent. This includes the full replacement cost, carriage, and installation charges. If the item is found to be missing after the guest’s departure, a charge will be made to the guest’s credit/debit card or an invoice will be sent to the registered address.
Inappropriate Behavior
- All guests have the right to be treated with dignity and respect. The hotel aims to ensure a pleasant stay for all guests without any misconduct. If inappropriate behavior is reported, the hotel reserves the right to take action after investigating the allegations.
Lost/Damaged Property
- The Hotel Proprietors Act 1956 applies to lost or damaged guest belongings. The hotel will make reasonable efforts to locate and return lost items. If items are not reclaimed within 3 months of the guest’s departure, the resort will dispose of them.
Payment Terms
- An online booking or payment transfer for a room reservation does not guarantee a confirmed booking until explicitly approved by the hotel through official channels. For bookings made via travel agents or travel sites, guests must follow up with the respective agency for confirmation. All bookings are considered requests until approved by the Resort.
Payment Methods
Online
- Payments can be made through an online payment gateway using credit/debit cards, net banking, ATM cards, IMPS, etc. Each online transaction will incur a non-refundable transaction fee.
Offline
- Payments can be made via NEFT/RTGS or cash deposit through your bank. Payment confirmation depends on bank processing time. For cash deposits, please include a sender description.
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