FAQS

What room options are available at Kumbanad Heritage Hotel?

We offer Suite Rooms, Junior Suites, King Rooms, Twin-Bedded Rooms, and Connecting Rooms.

Is Wi-Fi provided for guests?

Yes, complimentary high-speed Wi-Fi is available throughout the hotel, covering both rooms and public areas.

What dining options do you have?

Our on-site restaurant, Kumbi Diner, offers a premium experience with a blend of local and international dishes to satisfy every taste.

Is breakfast included with my stay?

Breakfast and evening tea with snacks are complimentary.

Do you provide airport transfer services?

Yes, we offer airport transfers to and from Cochin International Airport and Trivandrum International Airport. Please contact us in advance to arrange, as additional charges apply.

What attractions are nearby?

Nearby attractions include Perunthenaruvi Waterfall, Konni Forest Reserve, Kaviyoor Rock Temple, Manjinikkara Church, Aranmula, Niranam Church, and Parumala Church. Our team is happy to assist with recommendations.

Is parking available on-site?

Yes, complimentary on-site parking is provided for our guests.

Do you have event or meeting facilities?

We offer spaces suitable for meetings, family gatherings, and small events. Contact our events team for more details.

What are your check-in and check-out times?

Check-in is at 2:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available upon request, based on availability.

Are there any special offers or packages?

Yes, we offer seasonal packages and deals. Visit our website or contact us for the latest information.

What is your cancellation policy?

Policies vary based on booking type. Please check your booking confirmation or contact us for details.

Are pets allowed?

We currently do not accommodate pets at Kumbanad Heritage Hotel.

How can I make a reservation?

You can book directly through our website, by contacting our reservations team, or through online travel platforms.

Is room service available?

Yes, room service is offered during specified hours. Please refer to the in-room dining menu for options and timings.

Can you arrange special surprises for celebrations?

Absolutely! We can help organize surprises like cake, decorations, or private dinners. Please contact us 24 hours in advance.

Are there accessible rooms for guests with mobility needs?

Yes, we offer accessible rooms and facilities. Please let us know your needs when booking.

Do you offer laundry services?

Yes, we provide laundry and dry-cleaning services. Check the in-room directory or contact reception for details.

Can I request early check-in or late check-out?

Early check-in and late check-out are available, subject to room availability. Additional fees may apply.

Do you provide car rentals or sightseeing arrangements?

Yes, we assist with car rentals and tour arrangements. Contact the front desk for details and bookings.

Is there a fitness center at the hotel?

We currently do not have a fitness center on-site.

What payment methods are accepted?

We accept major credit/debit cards, digital payments, and cash. For specific inquiries, please contact reception.

Can I modify my reservation after booking?

Yes, reservations can be adjusted based on availability and booking terms. Contact our reservations team for assistance.

Are babysitting services available?

We do not currently offer babysitting services.

Does the hotel support eco-friendly practices?

Yes, Kumbanad Heritage Hotel is committed to sustainable practices, including reducing plastic use, conserving water, and supporting local communities.

Is there a business center or office space available?

While we don’t have a formal business center, our lounge area serves as a comfortable workspace with Wi-Fi. Printing and other services can be arranged at the front desk.

Can I bring outside food or drinks to my room?

Outside food and beverages are allowed, though we encourage guests to try our in-house dining. Please dispose of waste responsibly.

Is smoking permitted at the hotel?

Smoking is not allowed indoors. Designated smoking areas are available outside.